Help Center

Please allow 3 - 7 business days of processing and production time for your order to ship out.

Please refer to our Shipping Policy.   * All U.S. orders will be shipped via USPS & FedEx. Average transit times to the United States from our domestic warehouse: 7-10 Business days. Average transit times to the United States from our international warehouse: 15 - 45 Business days.  * All International Orders will be shipped depending on the fulfillment center the product is from. Average transit times for International: 15 - 45 Business days.

If you have misspelled or auto filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@hekatejewelry.com.  If the address is wrong, we can correct this within 24 hours.

YES, you can cancel your order with no penalty! However, you must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@hekatejewelry.com. All you need to do is send us an email with the subject line "CANCEL".

If we did not answer your question here, please feel free to use the Contact Us form and we will do our best to reply within 24 hours. Thank you for your patience.