FAQs

I Just Placed An Order, When Will It Ship?
Please allow 3 - 7 business days of processing and production time for your order before shipping out. 
 
How Long Is The Shipping Time?
Please refer to our SHIPPING POLICY 
 
I Have Entered An Incorrect Address, Can You Help Me?
If you have misspelled or auto filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@hekatejewelry.com. If the address is wrong, we can correct this within 24 hours of when the order was placed.

Can I Cancel My Order? 
Please refer to our REFUND POLICY